Great Alaska Holiday with Helpful Feedback

Dear Sir, My wife and I have returned from a tour of Alaska which was booked and arranged by your company. I would like to make a few comments that I hope you will take note.
1. The tour arrangements we excellent and the B/B that we were put in were of very high standards.
2. Everything fell into place very well and someone must have put in a great deal of effort to ensure that all went according to plan.
3. Thank you for a fine holiday and we will recommend you to our friends. Some things that you should take into consideration.
1. Internet bookings is something very new for us and your company took too long to acknowledge payment. This was quite worrying for me as I was not able to verify whether your company was a fly by night one. You should have a system where you immediately acknowledge payment by sending a receipt by mail.
The rep from the company was all business like and did nothing to easy anxiety. He just informed me of the rules governing the rental of the car and I was on my own. It would have made a world of a difference if your rep. was there and guiding me to my first B&B. Returning the car was another problem as I had to do it at 4am and make my own arrangements to get to the airport. Surely there must be other car companies falling over themselves to get your contract. If I were to be asked to grade your B/B my vote would go to Uno's in Denali (Manor Inn) Not only were we fed well, we also were really made to feel at home. This is not to say that the others were not up to standard. You are doing a fine job and thanks again. Kenneth and Hedy V.